Returns Policy Flavour Craver (K&L Flavours Ltd) aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions. 15.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. Flavour Craver (K&L Flavours Ltd) is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. 15.2 If any Goods you have purchased have faults when they are delivered to you, you should contact Flavour Craver (K&L Flavours Ltd) within 28 days to arrange collection and return. Flavour Craver (K&L Flavours Ltd) is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. 15.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. 15.4 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Flavour Craver (K&L Flavours Ltd) within 10 days and arrange collection and return. Flavour Craver (K&L Flavours Ltd) is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. 15.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Flavour Craver (K&L Flavours Ltd) within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason. 15.6 If you wish to return Goods to Flavour Craver (K&L Flavours Ltd) for any of the above reasons, please contact us using the details on www.flavourcraver.co.uk to make the appropriate arrangements. 15.7 Flavour Craver (K&L Flavours Ltd) reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.